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How to build a Public Inquiry Responder
Improve public service efficiency. This agent handles a high volume of common public inquiries, providing accurate and consistent answers to FAQs, freeing up staff to handle more complex issues.
Challenge
Improve public service efficiency. This agent handles a high volume of common public inquiries, providing accurate and consistent answers to FAQs, freeing up staff to handle more complex issues.
Industry
Government
Department
Business Development
Integrations
GmailZendesk
This intelligent workflow transforms your process by automating the most labor-intensive aspects. Here's how it works:
1. Inquiry Ingestion The agent monitors Gmail and Zendesk for new public inquiries, automatically categorizing them by topic and urgency.
2. Knowledge Base Search AI searches internal government databases and FAQs to find the most accurate and up-to-date information.
3. Response Drafting A personalized response is drafted, ensuring it meets official tone and accuracy standards.
4. Human-in-the-loop Review For complex queries, the agent flags the draft for staff review; otherwise, it sends the response directly.
Key Benefits:
- Reduce response times from days to minutes
- Ensure consistent and accurate information
- Free up staff for complex public issues
- Improve public trust and transparency